Here is a little story to show you how honest and caring we are here at Rio Car Wash.
One day we had a customer who came in and wanted her car washed and carpet shampooed, as one of the guys, Lewis was cleaning her carpets he noticed 2 bags under the seat, needing to move them out of his way he immediately brought them to the owner (Nash). When Nash noticed what was inside the bags he was absolutely shocked but extremely proud of his employee! The bags contained large amounts of money, one bag contained $2300 and the other bag contained $2000. The owner called the lady who brought the vehicle off to the side, away from customers to talk. He asked the customer if she was missing anything at all, the lady said “NO”. He then went on to ask her if she had any money under the seats of her vehicle and she still replied with “NO”. That’s when the owner told her how they had come across the money and he handed the bags back to her, all the customer would say was “oh that’s cool” and during the conversation the lady told the owner it was probably gambling money! She ended up walking away without thanking him she sat down and got on her phone. It was about 30 minutes later when the manager went up to the customer, told her it would be really nice if she would thank the guys and maybe give them a decent tip for their honesty. The customers replied with “well I was just going to ask where the other bag is?” The manager asked her what she was talking about and she said her husband had told her there was three bags under the seat of the vehicle. The manager then got the owner, he then explained to her that there was only two bags of money, she then accused the employees of stealing the third bag. The owner was extremely upset about this he assured her that they had only found two bags and brought her to the office to see the video of her vehicle being washed. The lady said she wanted to make sure they didn’t steal the bag and called the police! The police came out to investigate the situation they took statements from the employees and the owner, they watched the footage from the cameras showing everything from the time the customer dropped the car off to the money being given back to her. After investigating the officer told the customer it doesn’t look like any employee took anything he also let her know there’s no proof she even came to the car wash with any money. The officer told the lady she was extremely lucky the employees were so honest and gave the money back, the lady was pretty embarrassed but even after all that she still didn’t tip the guys or even have the decency to say thank you!